Frequently Asked Questions
Where are you located?
Felicity Northeast is an Australian, Melbourne Milliner located in Mount Eliza on the Mornington Peninsula and also has a showroom in Fitzroy, Melbourne.
Appointments can be made for either location. Please contact us to arrange.
If you are visiting Melbourne, Fitzroy is an easy 2 km walk from the CBD and on several tram lines.
I am not sure what suits me; can you assist?
Yes, we can certainly guide you on how to select a hat that will suit your face shape, height, style and event.
How do I order a bespoke hat or headpiece?
Contact us to arrange a face-to-face appointment at Mount Eliza or Fitzroy or to make a video appointment or we can start to discuss your request via email.
Read more about our bespoke hats here.
Do you have hats and headwear available to purchase now?
Yes. Ready to wear is available, including Race hats, fascinators, fashion headwear and millinery. We also have a range of Summer resort headwear and sunhats.
Can I order one of your fascinators or hats in a different colour or with a different trim?
Yes, most hats or fascinators can be remade in a different colour or with a different trim. Please contact us to discuss as some hats are made with vintage materials and supply may be limited.
I love one of your hats but it is sold, can I reorder one it?
Yes, most hats or fascinators can be remade. Your hat will be hand made so it will still be unique. The occasional headwear designs are still exclusive and will only be repeated a few times. Please contact us to discuss as some hats are made with vintage materials and supply may be limited.
Headwear costed over $600 is a one-off design.
Do you ship internationally?
Yes, International shipping is available. Shipping Guidelines here. Please contact us to discuss other shipping delivery options.
Do you have Gift vouchers?
Yes, a gift voucher to the amount you choose can be sent via post or email. Please contact us to arrange.