Frequently Asked Questions
ORDERING and SHIPPING
Hats and headpieces that are stock will be processed in 1-2 business days after payment has been received (excluding public holidays), Please contact us if you require a quick delivery. Express shipping is generally used. Overseas orders are tracked.
In an event that an ordered item is unavailable or unable to be made, we will contact you to arrange an agreeable alternative or organise a full refund.
Custom made headpieces are available from $190, please contact us for further details and to order. These can take up to 2-6 weeks, as all the headpieces are handmade.
Please provide correct information including delivery address, as Felicity Northeast Millinery is not obliged to resend the order.
Shipping costs are based on the packaging requirements of the accessory, the accessory itself does not weigh much, but we pack it to arrive as ordered. A hat box is supplied with all hats to ensure safe delivery. Our shipping cost reflects this to ensure your products arrive as ordered.
International orders require you to contact us for latest pricing on international shipping.
TERMS and AGREEMENTS
Felicity Northeast Millinery is committed to providing high quality handmade headpieces
Hats and headpieces can be bought directly from the website or made to order. You can contact Felicity Northeast to arrange an appointment at her Mount Eliza studio or via, phone, email or social media.
As all Felicity Northeast Millinery headpieces are handmade, some variations between the photo image and your piece may occur. This reflects the fact that the headpiece is handmade which we know you will appreciate.
PAYMENT: Prices are in Australian dollars, do not include postage or GST. Felicity Northeast Millinery is not registered for GST. Postage will be added during checkout. We reserve the right to change the displayed prices on the website without prior notice.
RETURNS: A refund will only be considered if the goods are faulty (unless caused by you), has been incorrectly described or different to goods you have ordered. These returns are to be made within 7 days of collection or delivery.
CONSENT: By agreeing to these purchase terms, you also agree to receive further communication from us in relation to Felicity Northeast Millinery. You may at any time unsubscribe to our mailouts
WHOLESALE: Please contact Felicity Northeast directly
Felicity Northeast Millinery may update, amend or change this website without prior notice.
Felicity Northeast Millinery accepts no liability or responsibility for any loss or indirect, incidental or consequential damages caused by use, display, purchase or sale of any Felicity Northeast Millinery headpieces
Felicity Northeast Millinery does not accept responsibility or responsibility for any loss or damage occurred because of any information available from this website, sites linked to this website or links provided in this website
Copyright: the content of the website is the property of Felicity Northeast Millinery
Our store is hosted on Shopify Inc.They provide us with the online e-commerce platform that allows us to sell our products to you.